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Shipping Info

1. Domestic Shipping

House of Paws offers FREE delivery with purchase RM120.00 & above.

  • Shipping charges for orders above RM65.00 is as per below:

West Malaysia: RM16.00

East Malaysia: RM50.00

  • Shipping charge for order below RM65.00 is as per below:

West Malaysia: RM10.00

East Malaysia: RM30.00

2. Self-Collect

Self-collect parcel at a convenient time. To use this delivery service, in “Shipping Method”, select “Self Collection

To ensure a hassle-free self-collection experience, we advise buyers to contact our admin at 011-6228 9081 to confirm the collection date and time before making your way to our warehouse/premise. Please note that there may be instances where our premises may be unattended, resulting in a failure to collect the purchased item. Hence, we strongly recommend confirming the collection details beforehand to avoid any inconvenience. Thank you for your cooperation.

Our Premises Address:

– H-2-3, Plaza Arkadia, No 3 Jalan Intisari Perdana, Desa Parkcity, 52200 Kuala Lumpur.

How long does it take for my parcel to reach me?

Your parcel will reach you around 3 – 7 working days. All orders received Monday – Saturday will be processed for pick & pack and delivered out the next day (not included public holiday & weekend).

Orders made on Saturday will only be shipped on Monday. If you do not receive your order within 3 – 7 working days, please contact our customer service department at 011-6228 9081 to track your order.